Every question, answered.

Don't start the engine, and don't switch the ignition on. If it's safe, put the vehicle in neutral and push it away from the pump. Then call or WhatsApp us on 07464 344885 with where you are, your reg and roughly how much went in. Full step-by-step guide.

On many vehicles the fuel pump starts working as soon as the ignition is switched on, before the engine even turns over. That pulls the wrong fuel out of the tank and into the fuel lines and pump. Keeping the ignition off keeps the wrong fuel in the tank, where it's quickest and safest to drain.

Don't press the start button, and keep the key fob out of the car if you can, so nobody starts it by accident. Otherwise it's the same: leave it switched off and call us.

Pull over as soon as it's safe, switch off and don't try to restart. We can still drain the tank and flush the lines. Tell us when you call how far you drove, because the fuel will have reached more of the system. We can't promise to undo damage done before we arrive, but stopping as soon as you notice is the best thing you can do.

We'd always say call us first. Whether a small amount is safe depends on the vehicle, the fuel and how much went in, and modern diesel systems in particular can be sensitive. Topping up and hoping for the best risks a much bigger repair bill. A quick call costs nothing.

Your safety comes first. If you've stopped on a motorway, get everyone out on the side away from traffic and wait behind the barrier if there is one. Call us and tell us exactly where you are, and we'll tell you whether we can reach you or whether the vehicle needs moving first. If you're in immediate danger, call 999.

Where you are (a petrol station name, road, postcode, or use the map pin on our get help page), your reg and vehicle, what went in, roughly how much, and whether the engine has been started.

We use a mobile pump to draw the wrong fuel out through whichever access points can be reached safely: the filler neck, the fuel lines (where they can be safely disconnected and reconnected) or the fuel sender unit. We then flush the lines so contaminated fuel isn't left sitting in them.

Usually not. Most wrong-fuel jobs are fixed where the vehicle is. If it won't restart afterwards, we can arrange recovery to a garage or your home, priced and agreed with you first.

Yes. Most of our jobs are on forecourts. We'll work with the station staff to make sure we're out of the way and safe.

Yes, anywhere we can safely get to the vehicle: driveways, car parks, side roads and work sites.

It depends on the vehicle, how much wrong fuel went in and how easy it is to reach the fuel system. We'll give you an idea when you call, and update you when we're on the way.

Yes: cars, vans, trucks and motorbikes, petrol and diesel, plus AdBlue mix-ups.

No. We don't remove fuel tanks or replace fuel filters at the roadside. Because of that, we can't guarantee every last trace of the wrong fuel is removed, which is why we flush the lines, ask you to fill up with the right fuel, and recommend a new fuel filter at a garage soon after.

It's waste, so we take it away in our sealed tanks and dispose of it properly at a licensed site. It never goes down a drain.

Yes, please. Before we start, we go through our terms with you and you sign on our phone. We'll also need you there to hand back the keys and take payment.

It depends on the vehicle, where you are and what went in. We tell you the price on the phone before we set off, and send it in writing by WhatsApp if you'd like, so there are no surprises.

Card, cash or bank transfer. You get a written receipt for every job, sent to your phone.

Some motor and breakdown policies include misfuelling cover and some don't. Check your policy documents or ring your insurer. We'll give you a receipt with everything on it to help with any claim.

We'll always tell you the full price before we set off, whatever the time, so you can decide before we come out.

Fill the tank to at least three-quarters with the right fuel so any small amount left is diluted, and have the fuel filter replaced at a garage as soon as you can, because contaminated fuel can damage filters.

Draining before the engine is started gives you the best chance of no damage. If the vehicle was started or driven, some damage may already have happened before we arrived. We can't guarantee to fix existing damage, and we'll be honest with you about what we see.

Some vehicles show a warning light for a while after misfuelling. If a light stays on, or the vehicle runs badly, stop and get it checked by a garage, and give us a ring so we know.

In most cases, yes, once the job is done and the vehicle starts and runs normally. We'll tell you if we think it needs a garage first.

Birmingham and the surrounding areas, including Dudley, Halesowen, Stourbridge, West Bromwich, Walsall, Wolverhampton, Solihull, Sutton Coldfield, Oldbury, Smethwick, Redditch and Bromsgrove. See all areas. Not listed? Call anyway.

Yes. Misfuelling doesn't keep office hours, and neither do we. Call or WhatsApp any time.

Call or WhatsApp 07464 344885, email info@fastfuelfixsolutions.co.uk, or send your details on our get help page and we'll ring you straight back.